Sales Return

The system applies to deal with serials or UPC numbers in all transactions including : Sales ,Sales Return …etc

Batch numbers are not supported by this version of  New G Solution  , it will be in next versions.

Goods return in our system is a very simple operation you can add a sale return order to handle the returns from your customers ,  money refunds related to return transaction are usually applied by using customer’s credit memo and customer’s debit memo , For more details give a look to our user guide
Credit Memo  , Debit Memo  , Return Orders

If a customer requested a replacement for an item , you have all options to decide how to deal with this case.
Our system will serves you with RMA Process where you can apply the customer return and manage it in case of approving the returned item and giving the customer another one , rejecting the return item or even refunding it.
For  more details about our RMA Process give a look for user guide : Customer RMA Process

If the sale order is cancelled before shipping , you need to cancel it only  , as there is no items left the storages there is no need for returns order.

Simply you can edit the sale order and removed the mentioned items , as the order is not shipped yet.

We usually use a credit memo with a return order in case of receiving a payment  from a customer on a sale order then the customer decide to return the items.

RMA is a process that gives the user the ability to manage the return process which items are approved , which are rejected and which are refunded.
The process starts when the customer returns the item then returning the items to provider from our side considering each case and stage.